If you can’t serve your customers, bash them up. A method practiced by a certain KFC employee; allegedly of course.
But you can’t refute the video evidence. Even if he was provoked, this is still no reason for an employee of a global fast food chain to get all Bruce Lee with anyone; let alone a customer.
But strangely, I wasn’t all too surprised.
That’s because I’ve been noticing the lowering standards of customer service in Malaysia for many years now. I’ve also written about my own experiences and the possible reasons behind such dismal customer service.
The KFC tagline these days is “So Good”. I guess they are not only referring to the chicken (again, allegedly), but also to the whacking that one would get from disgruntled employees.
But that’s the problem isn’t it. The brand spends millions to say something and the employees – who are probably working long, unforgiving hours for pittance – say another. There is hardly any synergy between what you see and what you get from Malaysian businesses these days.
And the worst part, no one is bothered.
Like the many customer service mishaps of the past, this video will be forgotten and conveniently dismissed as a one-time-only incident beyond the company’s control.
But I would really like to see is Ronald McDonald kick someone’s ass though… that would be awesomely funny!
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